Professor Stephen Till is a myHealthSpecialist recommended Allergist

London’s Leading Allergy Specialists – call us on 020 3758 9160

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Complaints Procedure

Everyone has the right to expect a positive experience and a good treatment outcome. In the event of concern or complaint, service users have a right to be listened to and to be treated with respect. As an authorised provider, Allergy London will manage complaints properly so user concerns are dealt with appropriately.

Stage 1 – Local resolution

If you are unhappy with our facilities or service, we want to know about it as soon as possible. We will then investigate the situation so that we can explain, apologise and take positive action where necessary. The person responsible for handling complaints is the Registered Manager Professor Adam Fox and you may email him at adam@allergylondon.com .

Please provide details of what you are unhappy about, including the date and names of any staff who were involved. Your written complaint will be acknowledged within 3 working days, unless a full response can be provided within 5 working days.

Stage 2 – Independent external review

If we are unable to reach a satisfactory local resolution, you may contact the Independent Sector Complaints Adjudication Service (ISCAS) who provide an independent complaint review service to patients/service users who remain dissatisfied.

Their details are:

ISCAS
70 Fleet Street
London
EC4Y 1EU

Email: info@iscas.org.uk

Tel: 020 7536 6091

Stage 3 – Specialist Bodies

If neither stage reaches resolution and/or it is deemed relevant to escalate it further the following regulated bodies can help:

General Medical Council (GMC) – They will help with medical concerns against a Doctor

www.gmc-uk.org/about/contactus/comments_and_complaints.asp

Tel:       0161 923 6602

Email:   feedback@gmc-uk.org

Textphone users can use the Text Relay Service. Dial 18001 then 0161 923 6602

Address:
Corporate Review Team
General Medical Council
3 Hardman Street
Manchester
M3 3AW

Nursing and Midwifery Council (NMC) – They can help with concerns against nursing professionals

Website: www.nmc.org.uk

The Care Quality Commission

We are registered by the Care Quality Commission (CQC) which regulates Health and Adult Social Care Services. The CQC does not investigate complaints but considers relevant information about practices providing regulated activities within the terms of the legislation.  They can be contacted at:

CQC National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

 

 

 

 

 

 

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Portland Hospital

2nd Floor
215 Great Portland Street
London
W1W 5PN

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London Bridge Hospital, The Shard

32 St Thomas Street
London
SE1 9BS

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Unit 509 Centennial Park
Centennial Way
Elstree
WD6 3FG

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Westminster Bridge Road
London
SE1 7EH

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